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HOW TO ORDER AT RIORICACOFFEE.COM
To order the products present in the coffee shop
is extremely simple and clear. It will be sufficient to choose the
link "Carries out Order" near the product wanted, and
therefore to fill up, in all its fields, the order web form that
appears in sequence. After having indicated the different typologies
of products and the quantity wanted, send the message with a simple
click on the button "Submit".
Within 24 hours from receiving your order we will
send to you a proforma invoice indicating all the details about
the products and the transportation, it will be also noticed the
data for the payment. The payment of the total amount will be made
through the transfer bank. We will provide to send the goods as
soon as we will receive by fax, to the n° +39-0721 450399, a
copy of your remittance slip.
If, for any reason, you are not satisfied with
your purchase return the unused product to us for a prompt exchange
or cheerful refund.
We are sorry for the time being buying using the
COD (Collect on Delivery) is not possible out of Italy.

Right of Withdrawal
Shopping on-line via Internet is subject to the
provisions provided for by Italian Executive Order 15th
January, 1992 n. 50: the consumer (customer) can therefore assert
withdrawal within 7 (seven) days of receipt of the article.

Conditions to
assert right of withdrawal:
The customer who intends to assert right of withdrawal
must forward within 7 (seven) days of receipt of the article a registered
letter bearing receipt notice enclosing:
- Evidence of ones will to have recourse to the advantages granted
by legislation;
- Description of the purchased article;
- The date when the article was ordered;
- Data regarding ones current account (bank, agency, current
account number) to the address of the producer indicated on the
transport papers.
Alternatively, the consumer can forward:
- within 7 (seven) days of receipt of the article a telegram to
the producers address indicated on the transport papers;
- within 7 (seven) days of receipt of the article a fax to the
producer at the number indicated on the transport papers, enclosing
the data demanded in the aforementioned.
In both cases a) and b) the notice must be confirmed
within 48 hours from the telegram or fax forwarding by means of
a registered letter bearing receipt notice to be sent to the address
indicated on the transport papers.

Reimbursement
of consideration.
To obtain reimbursement of consideration, with
7 (seven) days of receipt of the article the customer must return
to the sender by mail or Courier the article regarding which he
intends to assert the right of withdrawal.
The article must be accompanied by the delivery
note and/or the transport papers enclosed at consignment.
Within 30 (thirty) days of receipt of notice in
which the customer expresses his will to assert withdrawal, the
producer indicated on the transport papers will arrange the reimbursement
by money transfer.
The above-stated reimbursement refers only to the
sale price of the article, as outlined in the order note and the
bill of parcel: in any case, incidental forwarding and delivery
charges at the producers domicile are not subject to reimbursement
insofar are borne by the customer.
Precondition to assert the right of withdrawal
is that the article and packaging are intact.

Place of jurisdiction.
For civil disputes regarding the enforcement of
the present Executive Order, the mandatory territorial jurisdiction
rests with the judge residing in the city or domicile of the customer,
if the city is located in state territory.

Taxes and Fees
The final cost that is showed on the purchase order
consists of Italian taxes, for example sales taxes, and custom duties
for purchase orders made out of Italy.
So the buyers will have to pay separately, on delivery,
possible taxes and import duties that are enforced in the states
of destination.
RioRicacoffee.com are not responsible for taxes
enforced by other countries other than Italy.

Forwarding and
Delivery
The deliveries are rapid and safe wherever the
customer is. The goods will be delivered to your home by the service
of PostaCelere Courier. We will charge your Credit Card only
when the goods will be delivered by courier, so the current
account will be debit only at the moment of sending.

Order
The order can be performed:
- on-line,
- via fax (print out the order form and send it to the number:
+39-721-450399),
- via e-mail (info@rioricacoffee.com),

USE OF DATA AND COLLECTION METHODS
What type of information do
we gather
and how do we use it ?
The information we gather in this site allow us to process orders,
deliver products and /or, if requested, inform you on the situation
of your order and, send you all messages pertaining to it.
We also require your telephone number to contact you urgently in
case this is needed. For special deliveries, the telephone number
could be given to the carrier.
We could also study the information related to orders processed,
with full respect for the customers personal data , to get useful
and important suggestions to improve our customer service by fitting
our proposals to the customers wishes. Furthermore, we manage general
statistics concerning the site visitors to assess and understand
better the trend of transactions.
The information we gather can occasionally be used for important
notices-changes concerning the site and for special offers that
we think could interest the recepient of the message. If you dont
want to receive this service, just send a notice to:
info@rioricacoffee.com

How do We protect Personal Information?
NetCompany acts in conformity with the rules relating to the Italian
Law 675/96, in particular with reference to the rules pertaining
to the protection against the access both physical and logical to
the archives containing private data.

Data Protection "Law 675/96"
The following information is given :
Personal data are used for direct sale, promotion, accounting,
statistics and credit protection purposes.
The Customer has the right to receive without delay from the person
in charge of the personal data processing the following information:
- confirmation and notice of the existance of personal data with
information of their origin in an intelligible way as well as
of the logic on which their processing is based;
- In case of violation of Law 675/96, the Customer has the right
to ask for cancellation, transformation into anonymous form or
to deny access to data regarding him;
- update and rectification or completion of data;
- certification that the individuals, to whom the personal data
have been given, have been informed of the operations mentioned
above under the points b) and c) unless this is impossible or
involves an employment of means highly in disproportion with the
right defended ;
- acknowledgment through a free access to the register as per
art. 31, sub-paragraph 1), lett. a) of the law 31.12.96 no. 675
that personal data can be processed and that he opposes this at
no charge.
For any information you can refer to the data Administrator of
NetCompany srl - www.netco.it.

COOKIES
Cookies are small text files containing information that are stored
into the hard disk. For example, if a site wants to give you a personalized
welcome using your name every time you visit it, your name will
be stored into your computer that will show it every time you visit
the site. We use cookies to recognize customers and spare them continous
retyping of their personal data. Cookies are not used to have access
to the management of information stored into our safe server. You
can have access to it only by entering the customers or the System
Administrators password.

NetCompany and its customers
DO NOT sell, pass or lease personal data to other companies.
NetCompany could supply others with statistics concerning its
customers, its business transactions and traffic or other information
related to web sites and purchases. This information will NOT
in any case include personal information , but only numerical data
for statistical purposes.

The Customers consent
With the use of our web site, our customer agrees to the collection
and use of information exclusively under the above stated terms.
For further details and explanations you can write to Webmaster@netco.it.

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